Thursday, November 24, 2016

CACI Awarded $26 Million Task Order to Provide SPAWAR Systems Center Atlantic With Call Center Support Services

November 22, 2016 - CACI International Inc announced today that it has been awarded a $26 million task order with the Space and Naval Warfare (SPAWAR) Systems Center Atlantic to provide Department of Defense (DoD) travel call center support services. The three-year, seven-month task order, won under CACI’s Information Technology Enterprise Solutions – 2 Services (ITES-2S) contract vehicle, represents continuing work for the company in its Business Systems market area.
Most CACI’s work on this task will support the Defense Travel System (DTS). DTS is a fully integrated, automated, end-to-end travel management application used by all DoD personnel, including the U.S. Army, Navy, Air Force, Marines, and every supporting DoD agency. DTS is used worldwide to create travel authorizations, prepare reservations, receive approvals, generate travel vouchers, and initiate travel reimbursements.
Under the award, CACI will continue to provide around-the-clock support of all components of the DTS application, with a focus on delivering customer service for DoD personnel traveling worldwide. With extensive knowledge of defense travel policies and procedures, CACI enhances its DTS call center support by providing outreach and training to address travel policy changes and their effect on Defense organizations and DTS users. CACI’s DTS team has been independently appraised as performing at Capability Maturity Model Integration (CMMI®) for Services Maturity Level 5, assuring customers of high-quality service support and a commitment to continuous process improvement resulting in productivity gains and time and cost savings.
John Mengucci, CACI’s Chief Operating Officer and President of U.S. Operations, said, “CACI’s repeatable processes, continuous improvements, and quality management system have improved key performance metrics, increased productivity, and increased customer satisfaction for SPAWAR System Center Atlantic’s Defense Travel System call center.”

According to CACI President and Chief Executive Officer Ken Asbury, “This win enhances CACI’s position as a leading provider of efficient and effective help desk services within the Department of Defense. CACI is committed to providing all DoD personnel with the tools and support to participate in the critical national security matters that require their presence throughout the nation and overseas.”

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